Return and refund policy

At hkmkbjjr.shop, we are dedicated to providing a reliable shopping experience. If you are not completely satisfied with your purchase, you may request a return under the conditions described below.

Return Eligibility

Returns may be requested within 30 days from the date your order is delivered.

To qualify:

• The item must be unused and in its original condition.
• Original packaging, accessories, labels, and documentation must be included.
• A valid order confirmation or proof of purchase is required.

Products that have been damaged through misuse, improper handling, unauthorized alterations, or missing parts may not be eligible for a refund.

Return Request

Please contact our customer support team before returning any merchandise.

Email: info@hkmkbjjr.shop

Please include:

• Order number
• Product name
• Reason for the return
• Photos if the item is damaged, defective, or incorrect

Once your request has been reviewed, return instructions will be provided.

Product Inspection

All returned products will be inspected after arrival before refund approval.

Refund Processing

Approved refunds are generally completed within 5–10 business days after the inspection process has been finalized.

Refunds will be issued using the original payment method whenever possible.

Return Limitations

Returns that do not meet the above requirements or are submitted outside the allowed return period may not be accepted.